Shipping policy

đźšš Shipping Policy

1. General Information

At EssenzaMila, we work under a dropshipping model, which means that our products are shipped directly from our international suppliers to our customers.
We aim to provide fast, secure, and reliable shipping for all orders, ensuring that you receive your items in perfect condition.

2. Processing Time

All orders are processed within 2 to 5 business days after payment is confirmed.
During peak periods (holidays, sales, or promotional events), processing times may be slightly extended.

3. Shipping Timeframes

Delivery times may vary depending on your location and the product purchased.
Estimated delivery times are as follows:

  • United Kingdom & Europe: 10–25 business days

  • United States & Canada: 10–25 business days

  • Other regions: 15–30 business days

Please note that delivery times are estimates only and may be affected by customs clearance or international shipping delays beyond our control.

4. Shipping Costs

We offer free shipping on most products.
If any shipping cost applies to your order, it will be clearly displayed at checkout before payment is completed.
Shipping fees are non-refundable once the order has been processed.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email containing your tracking number and instructions on how to monitor your delivery status.
Tracking updates may take 3–7 business days to appear in the system after dispatch.

You can track your order through the “Track My Order” page on our website or via the courier’s official website.

6. Multiple Shipments

If your order contains multiple products, they may be shipped separately in order to reduce delivery time.
Each package will have its own tracking number and can arrive on different dates.

7. Incorrect Addresses

Please ensure that your shipping details are accurate and complete before confirming your order.
We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

If a parcel is returned due to an incorrect address, additional shipping costs may apply to resend the order.

8. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, or import taxes.
These charges are the responsibility of the customer and are determined by the customs authority of the destination country.
We do not control or cover these additional costs.

9. Delays and Lost Parcels

If your order does not arrive within 60 business days, please contact our support team.
After verifying the issue with our logistics partners, we may offer a replacement or a full refund.

10. Contact Us

For any questions related to shipping, tracking, or delivery times, please contact our customer support team:
📧 help@essenzamila.com
💬 Or through the chat available on our website: www.essenzamila.com

📦 EssenzaMila is committed to providing transparent, reliable, and customer-focused shipping services. Your satisfaction is our top priority.